Category Archives: Management

Stories from the gray side of life.

Customer Service Math

While this post does not address a math problem, it does address an important aspect of mathematics -- the presentation of data. I occasionally have to prepare information on various items for our Customer Service group. For a number of years, I have maintained a graphic that shows the average cost of a kW-hr of energy by state. Our customers use this data to estimate the yearly operating cost of our equipment in their deployments. I get the statistics from the Department of Energy (DoE) Website. It is a hassle to manually update all 50 states and DC, so I use a spreadsheet to link the data I download from the DoE to Visio. It gives me the graphic you see below. I got the original map of North America from the Visguy website. Continue reading

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Market Analysis Math

Introduction One of the roles that an engineering manager has to occasionally play is advocate for a product that you believe in. Every successful product that I can think of began with some individual who was an internal advocate, a … Continue reading

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More Interview Criteria and A Funny Story

I read a management forum on LinkedIn that I like. The following exchange was on the forum yesterday that made me smile. Two people were discussing how to evaluate an interviewee. Justin Hoffman • I use four simple guidelines (KSQB) … Continue reading

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How to Interview Engineers

My youngest son has a long drive to and from work everyday. During his drive home, he frequently calls me to help him pass the time. During a recent drive, we talked about how I interview engineers, which I have done hundreds of times. I have a fairly standard interview methodology. The key part of any interview is how you go about grading the applicants. Continue reading

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Bad Business Decisions

During a hallway discussion, the topic of bad business decisions came up. Everyone knows that a business can make a bad decision if they don't consider the facts and look at the statistics for every decision. It's no surprise that … Continue reading

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Star Trek Analogies to Engineering Management

It amazes me how often my management experiences remind me of Star Trek episodes. A good example came up today. At extremely regular intervals, I must prepare budget reports that document the spending of my department. If I am late, … Continue reading

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Engineering as a Social Activity

I haven't been able to blog the past week because I have been in Los Angeles at the Optical Fiber Communication Conference and Exposition (OFC). I always enjoy going to this conference. After thinking about it, I enjoy it because … Continue reading

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The Difficulties Posed By Communications

My company currently has engineering work occurring at a number of sites that are widely separated geographically. Trying to coordinate these sites is definitely a challenge. However, this really is nothing new. When I was at HP, my first manager used to say that "Engineering communication reduces by 10 dB per foot." Continue reading

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The Law of Employee Retention

I was just interviewing a large number of people as part of an acquisition. After the interviews were done, the interviewers all went out to dinner and discussed the day's events. While at dinner, the topic of employee retention came … Continue reading

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Similarity Between Writing and Designing

I have always been interested in the actual process of design and its similarity to other tasks. I was reading an interesting blog post this morning on the process of writing. Continue reading

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